How Are We Doing?

Over the years, Woodfield Nissan has worked tirelessly to provide the very best in customer service to customers at our Nissan auto dealership near you. We have always sought to improve our processes and our staff at our Nissan auto dealership’s sales center, as well as at our Nissan service center. In order to give you better and better customer service every year, though, we need your feedback. Sometimes we do not know how we should improve, and we have found that in those times our customers have proven instrumental. We need to hear your feedback, and we need to know how your most recent visit to our Nissan auto dealership went.

By giving us fair and detailed feedback you can ensure that Woodfield Nissan will be the best Nissan auto dealership that it can be moving forward into the future.

Customer Lobby
396 Reviews
4.9 out of 5 stars
Sort by: Latest review first / Highest rating first
Darryl Joiner 08 Jul 2015
Great service, clean and comfortable facilities. Service technician was pleasant and very knowledgeable. He made me feel more than a customer, but someone special. Great customer service
5 rate
Cars.com
Maribel Velazquez 01 Jul 2015
Going to the location was such a peaceful experience. The car salesman made us feel like we got the great car. He was friendly and treated us like one of his own. Thank you and keep up the great work.
5 rate
Cars.com
Alicia 30 Jun 2015
I continue to return to Woodfield Nissan as the customer service is ALWAYS top notch. The team at Woodfield Nissan takes the time to help me make the best decision for me and my family. I always leave feeling informed and appreciate dealing with people who are trustworthy and helpful.
5 rate
Cars.com
2014 Pathfinder owner 29 Jun 2015
Service was pleasant, nothing negative to report. This survey is more annoying than any experience I have had. Since I have to take time out of my day to make sure I have 50 characters before I can return to work
5 rate
Cars.com
Beverly Steinkamp 29 Jun 2015
I went in for get a oil change on my 2011 Quest and ended up buying a new 2015 Quest. I have been dealing with Schaumburg Nissan for many years and have never been disappointed with their service.
5 rate
Cars.com
Juamita 22 Jun 2015
Great buying experience at Woodfield Nissan. If you are looking t purchase a new vehicle, I'm sure they will have what you are looking for :-)
5 rate
Cars.com
Kristy McCoy 17 Jun 2015
My representative was very professional, approachable, friendly, understandable, listened and was concerned. He was very knowledgeable regard my vehicle and my service plan. He asked my opinion and was not pushy.
5 rate
Cars.com
by dahlia92 16 Jun 2015
Love my new car!!I went in to Nissan after having a horrible experience at Schoumburg Kia the day before. They understood my frustrations, that I am 22, with student loan debt up to my ears, and was in desperate need of a reliable car. My credit is not the greatest, so my dad was planning on cosigni...ng for the car to bring my payments down. The problem is that my dad is a firefighter, and was on duty at the time that my stepmother and I went to the dealership. When it came time to sign the papers, they put us in a car, and drove us to the fire station so my dad could sign the papers. After pressuring the sales person about my budget, he came back with approval for a brand new 2014 Nissan Sentra. He was even more shocked that all I was asking for was working windows, heat, and an AUX jack. That definitely made his job easier when it came to deciding on a trim. After a test drive, we signed the papers and I left in my new car. I guess the only problem I had was with the finance department. It had been a month since my purchase date, and I had not received anything about needing to make a payment. After calling the dealership multiple times, my dad found out that they never even sent in my finance paperwork. And then proceeded to tell me that I had until the 9th (1 week after the phone call) before my payment was considered late, when they didn't even process the paperwork yet. How could they consider my payment late when my paperwork wasn't even processed, and therefore, according to the computers, I didn't owe them anything. The people we dealt from the finance department were a piece of work. But all is now well, and I couldn't be happier with my new car. Definitely going to give Nissan another try when this lease is up. Show more
4 rate
DealerRater
dahlia92 16 Jun 2015
I went in to Nissan after having a horrible experience at Schoumburg Kia the day before. They understood my frustrations, that I am 22, with student loan debt up to my ears, and was in desperate need of a reliable car. My credit is not the greatest, so my dad was planning on cosigning for the car to... bring my payments down. The problem is that my dad is a firefighter, and was on duty at the time that my stepmother and I went to the dealership. When it came time to sign the papers, they put us in a car, and drove us to the fire station so my dad could sign the papers. After pressuring the sales person about my budget, he came back with approval for a brand new 2014 Nissan Sentra. He was even more shocked that all I was asking for was working windows, heat, and an AUX jack. That definitely made his job easier when it came to deciding on a trim. After a test drive, we signed the papers and I left in my new car. I guess the only problem I had was with the finance department. It had been a month since my purchase date, and I had not received anything about needing to make a payment. After calling the dealership multiple times, my dad found out that they never even sent in my finance paperwork. And then proceeded to tell me that I had until the 9th (1 week after the phone call) before my payment was considered late, when they didn't even process the paperwork yet. How could they consider my payment late when my paperwork wasn't even processed, and therefore, according to the computers, I didn't owe them anything. The people we dealt from the finance department were a piece of work. But all is now well, and I couldn't be happier with my new car. Definitely going to give Nissan another try when this lease is up. Show more
4 rate
DealerRater
carlos 16 Jun 2015
I went to get service on my 09 maxima, while waiting i was asked if i needed any help. He told me about the offers i could get which i got on my 2015 altima. They did everything they could to make sure we were happy with our purchase. At Woodfield nissan they're very helpful.
4 rate
Cars.com
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