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Over the years, Woodfield Nissan has worked tirelessly to provide the very best in customer service to customers at our Nissan auto dealership near you. We have always sought to improve our processes and our staff at our Nissan auto dealership’s sales center, as well as at our Nissan service center. In order to give you better and better customer service every year, though, we need your feedback. Sometimes we do not know how we should improve, and we have found that in those times our customers have proven instrumental. We need to hear your feedback, and we need to know how your most recent visit to our Nissan auto dealership went.

By giving us fair and detailed feedback you can ensure that Woodfield Nissan will be the best Nissan auto dealership that it can be moving forward into the future.

Customer Lobby
396 Reviews
4.9 out of 5 stars
5 star
369
4 star
27
3 star
0
2 star
0
1 star
0
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Maximan 29 Apr 2017
We had another great experience with the people at Woodfield Nissan. John Haddon has always been wonderful to work with and is the reason we take the time to drive from Freeport, Il. This is the 5th vehicle we have purchased from Woodfield Nissan and they have been excellent each and every time.
5 rate
DealerRater
jlosson 29 Apr 2017
Just the thought of shopping for a car was stressful. Much to our surprise, we actually enjoyed the experience at Woodfield Nissan. Not only did we feel like we got a great price, but it was a very friendly atmosphere and no pressure! If we buy another Nissan it will only be from Woodfield Niss...an. Show more
5 rate
DealerRater
by nickb 24 Apr 2017
Excellentdealership to work with, the staff in both sales, internet and service are outstanding. I will not hesitate to recommend Woodfield Nissan to my friends or family. Thank you
5 rate
DealerRater
nickb 24 Apr 2017
Excellent dealership to work with, the staff in both sales, internet and service are outstanding. I will not hesitate to recommend Woodfield Nissan to my friends or family. Thank you
5 rate
DealerRater
by Mlovelle12 29 Mar 2017
FANTASTIC EXPERIENCE!Had a great experience with this dealership. Vito,Ray,Paul,and Steven were very friendly and they gave me a fantastic deal. The college grad program was introduced to me and it worked very well in my favor. Got a brand new car for a fantastic price. I will recommend this locatio...n to my friends and family! Thank you! Show more
5 rate
DealerRater
Mlovelle12 29 Mar 2017
Had a great experience with this dealership. Vito,Ray,Paul,and Steven were very friendly and they gave me a fantastic deal. The college grad program was introduced to me and it worked very well in my favor. Got a brand new car for a fantastic price. I will recommend this location to my friends and f...amily! Thank you! Show more
5 rate
DealerRater
by GM0728 28 Feb 2017
Awesome experience for a 2nd timeI have bought 2 cars here and it has been a great experience and I thank Dan Platteter the Used car Manager for the 2 best car buying experiences I have had The first time he had me work with Ali Sahebi and this past weekend Phil Panzarella. Both times I have been ab...le to purchase a car within my price range and these individuals did everything possible to make it happen. They were understanding to my needs and through the whole experience kept telling me they will make this happen and not to worry. I will definetely go back again and have and will continue to refer people to them. They also made sure that the car I was purchasing was sound and met all of their specs and qualifications and was certified Show more
5 rate
DealerRater
GM0728 28 Feb 2017
I have bought 2 cars here and it has been a great experience and I thank Dan Platteter the Used car Manager for the 2 best car buying experiences I have had The first time he had me work with Ali Sahebi and this past weekend Phil Panzarella. Both times I have been able to purchase a car within my pr...ice range and these individuals did everything possible to make it happen. They were understanding to my needs and through the whole experience kept telling me they will make this happen and not to worry. I will definetely go back again and have and will continue to refer people to them. They also made sure that the car I was purchasing was sound and met all of their specs and qualifications and was certified Show more
5 rate
DealerRater
Ravi B., Hoffman Estates, IL 10 Jan 2017
Just an oil change and tire rotation. Was done nicely and quickly. Happy with the service.
5 rate
Yelp
Marietta D., Arlington Heights, IL 10 Jan 2017
This is for the service department. I've seen the other people's reviews and I really don't understand the bad ones. I've had my car for 3 1/2 years and have always brought it to Woodfield Nissan for service. EVERY time I've gone in there, within a minute someone was there asking if they could help.... Never waited for more than a minute for someone to approach me. They've always fixed my problem and in a reasonable amount of time. This last time it took a little longer to find the problem, but in the end, it was taken care of. And I have an extended warranty, so it was no charge and I got a rental car to boot. Now, granted, I did have to bring it back more than once in a week's time, but it was fixed. I dealt with Chris and Ryan and they were more than courteous and helpful. It turned out to be a very big job and without the warranty I would have had to pay a lot of money to fix it. That being said, I only have one negative thing to say. I paid the required $50 deductible when I first brought the car there. Understandable and totally acceptable!  BUT I picked the car up on a Tuesday early evening and had to bring it back the next morning because the problem (no air conditioning) was not fixed. And now there was another problem that was not there when I dropped it off the first time. They worked on it for 5 days replacing a lot of parts that normally would have cost me a lot of money had I not had the extended warranty. The car was finally fixed after a lot of hard work I understand that. The only complaint I have is that after having the car back the first time for only 18 hours without being fixed, I had to pay another $50 deductible. Now I do understand that's their policy. I just don't agree with it. They said it was 2 different issues when, actually, it really wasn't. It was the original problem that hadn't been fixed the first time around and a second problem that really developed when they had the car or it was something they hadn't found the first time around. I realize it could have cost me a lot of money to fix and $50 should be the least of my problems, but isn't that why you pay the big bucks for the extended warranty? The explanation that it was 2 different issues just didn't sit well with me. And they're right $50 isn't s big deal when I could have paid $1,000 if I didn't have the warranty, but I did have the warranty. And I only had the car back for 18 hours with the problem not being fixed the first time. So I don't see it as 2 different issues. Just the principle I guess. Kudos to the service department from the person that first greets you to the service guys that help you (in my case Chris and Ryan) to the service techs even on to the cashier. Everyone was more than helpful and courteous. I just have a problem with paying the deductible twice for essentially the same problem. And that's not the service department's fault. I blame Nissan for having that policy. Service is just following orders. Show more
5 rate
Yelp
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